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For best management practice, The Woodlands Parks and Recreation Department, The Woodlands, Texas, Sandy Preston and Kellie Pantalion accepting.
This in-house customer service database was developed by staff to enhance tracking of requests and staff follow through. With the customer service database, a permanent record is kept to analyze customer service requests, follow up, and target new customers. Within 15 minutes of a call, a report is printed, and requests get follow up and closure within 48 hours.
