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For best management practice, Professional Education and Conference Planning, University of Minnesota, St. Paul, Eugene Anderson accepting.
To improve customer service and reduce costs, the program created online reports for clients and a front desk Information Specialist position. The online reports allow clients access to their conference data, including latest registration count and participant lists. The front desk Information Specialist position centralizes information services. The bottom line: The program's reputation with its clients was turned around, and the program saves about $200,000 in costs annually.
As a side note,
this is the tenth anniversary of the creation of the first Information Specialist
in lifelong learning.
